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Privacy Policy

Minera Refineries Zambia Ltd

Last updated: December 2025

Minera Refineries Zambia Ltd respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws.

Information We Collect

We may collect the following information:

How We Use Your Information

Your data is used to:

Cookies

This website uses cookies to improve functionality and usability. You may disable cookies in your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Third-Party Sharing

We do not sell or rent your personal data to third parties. Data may only be shared where legally required or with service providers assisting in website operations.

Your Rights

You have the right to:

Contact for Data Requests

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© Minera 2025 | All rights reserved 

Privacy Policy

Privacy Policy for Minera

Effective Date: [21 November 2025]

1. Introduction

Minera (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, products, or services.

We process your information in accordance with applicable data protection laws and industry standards to ensure full transparency and user trust.

2. Scope

This Privacy Policy applies to all personal data collected by Minera from:

  • Website visitors

  • Customers or clients

  • Users of our digital services

  • Persons interacting with Minera through online or offline channels

3. Information We Collect

We may collect and process the following categories of information:

a. Personal Identification Data

  • Full name

  • Email address

  • Phone number

  • Billing or shipping address

b. Account & Service Data

  • Purchase history

  • Preferences

  • Service usage information

c. Payment Information

  • Billing address

  • Payment method

  • Limited card details (processed securely through third-party payment processors)

d. Technical & Digital Data

  • IP address

  • Device information

  • Browser type

  • Cookies and analytics data

  • Pages visited and interactions

e. Marketing Preferences

  • Newsletter or promotional subscription

  • Communication preferences

4. How We Use Your Information

Minera may use your personal data to:

  • Process and fulfill orders or service requests

  • Manage your account or user profile

  • Communicate regarding updates, billing, or service changes

  • Improve our website and user experience

  • Send newsletters, promotions, or marketing content (with your consent)

  • Ensure security, fraud prevention, and compliance with legal requirements

5. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (e.g., fulfilling an order or providing a service)

  • Your consent (e.g., for newsletters or marketing)

  • Legal compliance (e.g., tax, regulatory requirements)

  • Legitimate interests (e.g., service improvement, security)

6. Sharing Your Information

We may share your personal data with:

  • Trusted third-party service providers (hosting, payment processing, analytics, customer support)

  • Professional advisers, auditors, or legal authorities

  • Government or law-enforcement authorities when required by law

  • Business successors in case of mergers or restructuring

We never sell your personal data to unauthorized third parties.

7. International Data Transfers

If your data is transferred outside your country or region, we ensure it is protected under appropriate safeguards, such as:

  • Standard contractual clauses

  • Secure encryption

  • Compliance with international data protection standards

8. Data Retention

Your personal data is retained only as long as necessary to:

  • Fulfill the purpose it was collected for

  • Comply with legal or financial obligations

  • Maintain business records

When no longer needed, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

Minera uses cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and performance

  • Personalize user experience

You may disable cookies in your browser settings, but some features may not function properly.

10. Your Rights

Depending on your local data protection laws, you may have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion of your information

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request a copy of your data in a portable format

To exercise these rights, contact us using the details below.

11. Data Security

We implement robust technical and organizational measures to safeguard your information, including:

  • SSL encryption

  • Secure data storage

  • Limited access controls

While we strive to protect your data, no method of transmission or storage is fully secure.

12. Minors

Minera does not knowingly collect personal data from individuals under the age of 18 without appropriate parental or guardian consent. If you believe such data has been collected, contact us for immediate removal.

13. External Links

Our website may include links to third-party websites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before sharing personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. Continued use of our services signifies your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

Minera
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]

Thank you for trusting Minera.

Disclaimer

Minera Refineries Zambia Ltd

Last updated: December 2025

The information contained on this website, https://www.minera.co.zm, is provided for general information purposes only. While Minera Refineries Zambia Ltd endeavours to ensure that all information published on this website is accurate, current, and reliable, no representation or warranty, express or implied, is given regarding the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related content contained herein.

Any reliance you place on such information is strictly at your own risk.

No Legal, Financial or Investment Advice

The content on this website does not constitute legal, financial, investment, mining, trading, or regulatory advice. Visitors should seek independent professional advice before making any decision related to gold trading, mining, assaying, compliance, or financial transactions.

Regulatory & Compliance Disclaimer

Minera Refineries Zambia Ltd operates in accordance with the applicable laws and regulatory requirements of the Republic of Zambia. However, legislation and regulatory frameworks may change without notice, and Minera does not guarantee that all website information reflects the latest legislative developments.

Limitation of Liability

To the fullest extent permitted by law, Minera Refineries Zambia Ltd, its directors, employees, partners, agents, and affiliates shall not be liable for any loss or damage of any kind arising from the use of this website or reliance on any information provided herein.

Third-Party Links

This website may contain links to third-party websites. Minera has no control over these external websites and accepts no responsibility for their content.

Website Availability

Minera makes every effort to keep this website operational but shall not be liable for temporary unavailability due to technical issues or maintenance.

Amendments

This Disclaimer may be updated at any time without notice.

Contact Information

Minera Refineries Zambia Ltd
Stand #385/15, Vantage Office Park
Off Alick Nkhata Road, Longacres
Lusaka, Zambia
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